Privacy Policy

Published: May 22, 2024.

In Ferro Software, we care deeply about the privacy and security of your data. This Privacy Policy will help you understand what data we collect, what we use it for and how you can exercise your rights.

We abide by the following principles while processing your data:

• we do not collect more information than it is necessary;
• we do not use your data for purposes other than those specified in this Privacy Policy;
• we do not keep your data if it is no longer needed;
• we do not disclose your data in cases other than these specified in this Privacy Policy.

This Privacy Policy applies to services offered through our websites and to services that we provide in connection with our Software. Our websites contain links to other websites. Once redirected to a website outside of our domains, this Privacy Policy is no longer applicable.

Summary

You can browse our websites without giving away any information about you other than your IP address. In general, our websites and cloud Software use cookies to enhance navigation. We only save cookies that are strictly necessary for our websites and cloud Software to function properly on your device.

Once you decide to contact us, download some of our guides, download or access a trial version of our Software or purchase a license for our Software, you will be asked to provide your personal details which – depending on the context – may encompass your full name, your contact details, the name and characteristics of the organization that you represent, or billing information. Depending on the context in which you provide your personal data to us, we may use this data to perform an agreement concluded with you, fulfill statutory data retention obligations, communicate with you, prepare quotations, inform you about updates, seek feedback, and pursue other legitimate goals.

Most of our Software solutions require installation in your on-premises IT infrastructure. This means that in most cases we will not have access to your organization's data, and this data will not be stored in our infrastructure. We may temporarily process data belonging to your organization if you use our technical support services and decide to share program and system logs with us.

You have the right to request access to your data and the right to have information about you corrected or deleted. You also have the right to have the processing of your data restricted. If the processing of your data is based on your consent, you also have the right to withdraw it at any time. If the processing of your personal data is based on our legitimate interests, you also have the right to object to such processing.

We have appointed a Data Protection Officer. If you want to exercise your privacy rights or have any other questions relating to this Privacy Policy, you can contact our Data Protection Officer using this form.

What information do we collect and when?

Our websites and cookies

You can browse our websites without giving away any information about you other than your IP address. We only use cookies to enhance navigation, and we only save necessary cookies for our websites to function properly.

Contacting us

When you contact us, you will be asked to provide your personal details. We will use this data to communicate with you and provide assistance. Once your inquiry is solved, we will delete your data.

Information about the availability and performance of our services

If you subscribe to service notifications, we will use your email address to inform you about service availability and performance. Providing a phone number is optional.

Downloading our guides

If you download one of our guides, you may be asked for your name and email address. We use this data to make the download available and follow up on your feedback.

Accessing or downloading trial versions of our Software

• We use your personal details to provide access to our trial software, notify you about updates, and seek feedback.
• We will delete your data after the trial period unless you purchase a license.

Purchasing a license for our Software

To purchase a license, you may be required to provide personal and billing information. This data will be used to process your order and comply with legal obligations.

Making use of our Software

We do not store any personal data that you or your organization process using our Software. Most of our Software is installed on your IT infrastructure, and we have no access to your data. If necessary, we may use remote tools for technical support, but you should avoid sharing personal or sensitive data with us during these sessions.

What are your rights?

General

If you wish to exercise any of your rights, you can contact our Data Protection Officer using this form.

Access to data

You have the right to access the data we process about you and request a copy.

Rectification of data, erasure, and restriction of processing

If the data we hold is incorrect, you can request it to be updated or deleted. You can also request restriction of processing.

We will automatically delete information about you after it is no longer needed for the purposes it was collected for. Nonetheless, if at any point you wish for us to delete information about you, you have the right to do so.

You also have the right to obtain restriction of processing of your data.

Data portability

If your data is processed based on a contract, you have the right to receive your personal data in a structured, commonly used format.

Withdrawal of consent and the right to object to processing

You can withdraw consent for data processing at any time or object to processing based on legitimate interests.

Profiling

We do not use your data for automated decision-making or profiling.

Disclosure of your data

International data transfers

If necessary, we may transfer data outside of the EEA, ensuring compliance with GDPR safeguards.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes will be published on our website and will not reduce your rights without consent.

How to contact us?

If you have any questions about this Privacy Policy, please contact our Data Protection Officer using this form.

We hope to answer all your questions, but you can always lodge a complaint with the Polish Personal Data Protection Authority if your rights are not respected.

Pawel Kania Ferro Software, EU VAT ID: PL 9371213077, REGON: 240296776. Full contact details are available here.